The group at a glance

To become a high-added-value service company, it makes optimal use of its fundamental assets and in particular its widespread presence throughout the country, and is able to satisfy the specific needs of all its customers with a vast, integrated range of services built upon the Group’s skills in the areas of logistics/postal services, finance and outsourcing management. Instrumental in achieving these aims is the use of information and communication technology (ICT), targeted at creating one of the most advanced and far-reaching "network" systems in Italy.


High-added-value services
Poste Italiane is the leading operator in Italy in the area of postal services: mail collection and delivery, printed matter and parcels, telegrams, express mail and online services. It is an innovative, competitive operator in the area of financial and payment services: post office current accounts, post office savings accounts, post office interest-bearing bonds, national and international money orders and currency exchange services.


Fundamental assets
Poste Italiane is based on 6 fundamental elements:

- logistics and ICT infrastructure
- payment management systems
- image of trust/reliability
- role of certifying body
- multiple channels
- widespread presence throughout the country

Each of these interacts with the others and serves to meet and satisfy customers' requirements. The group designs and creates products for managing collection and payments, communications, outsourcing and logistics. The use of new technologies facilitates operations, making optimal use of other strategic elements - especially the Group's presence throughout the entire country - and creating integrated services and products that can be accessed in a variety of ways. Experience, innovation, integration.


Widespread presence throughout Italy
Poste Italiane is a public service with an important social role: to provide Universal Service. Present throughout Italy, it boasts a network of 14,000 post offices, over 200 sorting centres for mail and parcels, over 46,000 delivery staff, 2,700 ATMs, 38,000 POS, 17 daily air routes, and over 40,000 vehicles.


Customers
Poste Italiane plays an essential role in the lives of the general public, small and medium enterprises, major firms and Public Administrations. Each customer represents a specific requirement, and the exchange of knowledge and skills at a national and international level is essential to improve the services and products offered.